This policy describes how Moonicar shares your personal data to provide you the transportation services you’ve requested through the Moonicar app or website.
By proceeding with your request you acknowledge that Moonicar will share your personal data to provide you the Services.
What personal data are we sharing?
To allow you to request the Services directly through the Moonicar app or website, Moonicar shares the following information with the relevant driver that will fulfil your trip:
-Your contact details (name, and phone number, which will be anonymous for the driver where anonymisation techniques are available); and
-Your location information, such as the pick-up and drop-off information, which will be anonymised for the driver after completion of the trip.
Moonicar will collect the following personal data:
-booking data to allow Moonicar to collect relevant fees (date, start and end time, vehicle details and fare charged)
-trip data for your trip history records (date, start and end time and duration of trip, route information, including point of pick-up, gps locations of trip, point of drop-off, distance travelled, your driver details, and vehicle details).
Complaints & Incidents: in case of a complaint or incident during a trip fulfilled by another Operator, your personal data may be shared between Moonicar and the Operator, as well as with law enforcement agencies or regulatory bodies. This will include your contact details, relevant data about the trip, the incident, or actions taken, and may be used to take appropriate action on your Moonicar account.
Why do we share your personal data?
Moonicar use this personal data to provide you with the services, also described above in more detail, detect and prevent fraud, for safety and security purposes and to improve products and services.
Customer Support
For any customer support related queries, please reach out to:
Moonicar, if it regards your Moonicar account, your payment method, or the sharing of your personal data.
In certain cases Moonicar and Operator may share data submitted by you as part of your enquiry to help resolve the issue.
Want to stop sharing your personal data?
You can stop sharing your data at any time by not taking a trip with moonicar.
For more information on the data we collect, how we use it, and how to exercise your rights, please review our Privacy Notice.